“am writing to formally complain about the treatment I received during my check-in.
When I arrived at the reception, I was informed that the hotel did not have the room I had reserved because it was overbooked. In addition, my reservation was changed to a one-bed room, even though I had booked a Triplex Luxury Bedroom.
I had to contact Expedia USA to resolve the issue. The hotel staff took approximately five hours to address the problem, and it was only resolved after an Expedia representative……